At Glasgow Denture Studio Ltd we try to ensure that all our patients are pleased with their experience of our service and take all complaints very seriously. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
How to Complain
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted in this way and you wish to make a complaint, we would like you to let us know as soon as possible. Complaints should be addressed to the complaints Officer – Elaine Miller.
What we will do
The complaints officer will make every effort to resolve verbal complaints within 24 hours and written complaints will be acknowledged within 2 working days.
We will investigate your complaint within 10 working days. We shall then offer you an explanation and/or a meeting to discuss the complaint.
In investigating your complaint we shall aim to:
- Establish the facts
- Make it possible for you to discuss the problem with those concerned
- Make sure you receive an apology, where this is appropriate
- Identify what we can do to make sure the problem doesn’t happen again
Complaining on behalf of someone else
If you are complaining on behalf of someone else, we would adhere to the rules of confidentiality. We would therefore require the patient’s permission for you to act on their behalf.
John Reid – Glasgow – 21/09/16
Having worn dentures for over 40 years I must compliment Gillian & Glasgow Denture Studio for the very best set of Dentures I have had. Thank you for your service.
Mrs A Foley – Glasgow – 15/09/16
This service is absolutely fantastic. My dentures are amazing. Comfortable and the best I have had in 30 years.
Sarah – Glasgow – 18/07/16
“Thank you for being attentive, helpful and very competent. I received a high standard of compassion, care and consideration. Thank you for my smile”
So what are you waiting for?
Call 0141 649 8377 or contact us today!